Ikram Boukharouba

In our first article, we discussed the differences between “ideal scenarios” and actual work practices, and what these differences mean for the design of business-oriented software. In this second installment, we move from theory to practice: how did we measure these differences using SEDIT, an HRIS system from Berger-Levrault used in public administrations? The general […]

Do users really follow the paths carefully mapped out by designers? And when reality goes beyond the scope of the design—which happens more often than we think—how can we know this other than through intuition and assumptions? On a daily basis, business-oriented software supports very concrete activities: managing leave, processing absences, tracking careers, producing regulatory