An augmented reality assistance tool, designed to connect maintenance experts and technicians to solve issues as they appear, without delays or additional costs, while capitalizing on the shared knowledge for future use.
MUNICIPAL SECTOR AND PUBLIC ADMINISTRATION
INDUSTRY
An augmented reality solution designed to enhance collaboration in industrial maintenance
By focusing on accessibility and augmented reality visual guidance, it ensures technicians can easily connect with remote experts. This seamless connection, facilitated via smartphones, provides instant access to expertise and real-time visual support using annotations and markers.
The solution aims to reduce response times, minimize costs, and limit the need for expert travel, all while effectively transferring knowledge.
Additionally, all relevant information is stored within the CMMS (Computerized Maintenance Management System), ensuring ongoing improvements in maintenance quality and efficiency.
First-Time Fix Improvement
Achieve a higher rate of first-time successful repairs, improving intervention efficiency
Reduced Travel and Costs
Minimize expert travel requirements, reducing costs and production interruptions
Knowledge Capitalization
Capture and store all sessions in the CMMS history, allowing knowledge gained to be reused for future interventions
Remote Assist uses WebRTC to provide high-quality audio and video calls between field technicians and remote experts. WebRTC is a secure peer-to-peer communication technology that guarantees a direct, seamless connection. It is compatible with multiple platforms (web, Android, iOS) and ensures stable communication through encrypted data channels (HTTPS and SRTP), giving technicians the real-time support they need.
Remote Assist features an augmented reality annotation interface that allows experts to visually guide technicians in the field. Annotations such as arrows, circles, and drawings are directly overlaid on the technician’s view via the smartphone camera, improving intervention precision and reducing cognitive load by providing clear, contextual instructions.
Remote Assist is fully integrated with Computerized Maintenance Management Systems (CMMS). This integration enables efficient synchronization of maintenance data with remote assistance sessions, facilitating the recording of interventions and capitalization of shared knowledge for future use. It ensures continuity of information and contributes to the continuous improvement of maintenance processes.
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